Shipping and Delivery
Mode of Shipment
Vivi's Posh Closet ships orders through FedEx and DHL shipping services.
Payment for Shipping
Vivi’s Posh Closet provides FREE STANDARD SHIPPING to domestic and international locations. If expedited shipment is desired, there is a cost for Express shipping. Return shipping is paid by the customer unless Vivi’s Posh Closet sent the wrong item. In that case, we will arrange pickup. Please see our Return Policy for how to return an item.
Orders are shipped worldwide. We ship to place of residence and/or business addresses. For security reasons, we do not ship to PO Boxes unless the address is a military APO or FPO, or a university.
Delivery Timing of Shipment
Orders are shipped within 24 hours of receiving payment. Delivery time for standard shipping is generally 5 business days. Expedited shipments are delivered in about 3 business days. We work closely with our shipping partner to avoid delays to our international customers, but Vivi’s Posh Closet is not responsible for any delays to clear customs.
You will receive an email or text to confirm when all or part of your order is shipped. Tracking information of your order is included in the communication. Please allow time from receipt of the shipping confirmation email for the carrier to update tracking data so you can view the movement of the shipment.
If there is visible damage to the package at time of delivery, do not sign for the package until you inspect the item(s) inside. By signing for the package, you are indicating that your order arrived in acceptable condition. Open the damaged package after taking photos of the packaging and take photos of all damages. Have the delivery driver sign the POD along with you acknowledging the damage. If there is visible damage and it is not noted at time of delivery, you will be responsible for any replacement or repairs.
Email Customer Service at firstname.lastname@example.org or call +1.617.600.7800 Monday through Friday 9 AM to 5 PM EST or Saturday 10 AM to 4 PM EST. We look forward to assisting our customers.