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Return Policy

Vivi's Posh Closet Return Policy

If you are not 100% satisfied with your purchase, simply send it back within 14 days and Vivi's Posh Closet will refund the full cost minus shipping costs.

Items must be returned with all tags still attached and must be in their original packaging such as shoeboxes and dust bags.

If there is damage to your order that was not noted at the time of delivery, contact Vivi's Posh Closet within 24 hours of delivery. See our Shipping and Delivery Policy for what to do if damages are noted at the time of delivery.  Keep the original packaging intact as it must be available for inspection by the carrier. Take photos of the damaged item(s) and shipping boxes. If we do not have pictures of the boxes, we will not be able to file a claim and you will be responsible for any replacements or repairs. 

 How to Initiate a Return

Please email with the following information to alert Vivi about your return

- Name

- Order Number

- Order Date

- Reason for Return

 Return Processing

Please allow up to 5 business days for processing once your return has been received. 



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